Returns & Refunds

We want you to feel confident when shopping with Amani’s. If an item is not right for you, please contact us so we can help you arrange your return.

WhatsApp is our preferred way to assist with returns: message Amani’s Support on +44 7300 300088.

You can also email us at info@amanis.co.uk.

1. Contact us before sending your return

Please contact us before posting any items so that we can identify your order and provide the correct return address and instructions.

When contacting us, please include:

Your order number.
The name and email address used for the order.
The item or items you wish to return.
A clear statement that you wish to cancel or return those items.

You are welcome to tell us why an item was not suitable, but you do not need to give a reason when exercising your statutory right to cancel.

If an item arrived faulty, damaged, incorrect or not as described, please tell us about the problem so we can explain the appropriate next steps.

We will provide the correct returns address when you contact us. Following these instructions helps us identify your parcel and process your refund promptly.

You do not need our approval to exercise a statutory cancellation right. A clear cancellation notice sent within the applicable deadline is not made invalid because you are waiting for our reply.

2. Return deadlines

Please check your order promptly after delivery. If you decide an item is not suitable, please contact us as soon as possible, preferably by WhatsApp, so we can provide the correct return address and instructions. Please send your return back without unnecessary delay. Returning items promptly helps us process your refund sooner and make the items available to other customers.

For eligible online purchases covered by UK cancellation rights:

Tell us you wish to cancel within 14 calendar days after receiving your goods. These 14 days are counted from the day after delivery.
Send the items back without undue delay and no later than 14 calendar days after telling us you are cancelling.

If goods from one order are delivered separately, the cancellation deadline is generally calculated from the day after you receive the final item.

Please keep proof of posting. Your return must be sent within the applicable return period; it does not have to reach us within that period.

If you believe the usual deadlines have passed, please contact us before posting anything so that we can explain your options. We may decline a change-of-mind return where the applicable cancellation period has expired and no other legal right to return applies.

These deadlines do not limit your rights concerning faulty, damaged, incorrect or misdescribed goods.

3. Looking after items you wish to return

You may try on clothing to check its fit and appearance, as you would in a shop.

Please take reasonable care of anything you may wish to return:

Keep clothing unworn beyond what is reasonably necessary to try it on and inspect it.
Do not wash, alter or otherwise use the item.
Avoid makeup, fake tan, perfume, deodorant marks, smoke and other damage or soiling.
Keep tags attached and retain the original packaging wherever possible.
When returning a set, include all its components and accessories, such as belts or matching pieces.

Opening ordinary packaging or removing a tag does not automatically remove your statutory cancellation rights. However, where handling goes beyond what is necessary to establish an item’s nature, characteristics and fit, we may make a deduction for the resulting loss in value where the law allows. We will explain any such deduction.

Your rights concerning faulty or misdescribed goods remain unaffected.

4. Return postage

For change-of-mind returns, you are responsible for arranging and paying the direct cost of sending the items back.

Please package your return securely and include your order number inside the parcel so that we can match it to your order.

We recommend using a tracked postal service and keeping your proof of posting until your refund has been completed.

If you received a faulty, damaged, incorrect or misdescribed item, please contact us for assistance. Where you are legally entitled to return it for that reason, we will cover the reasonable return postage costs.

5. We do not offer exchanges

We do not offer exchanges for a different size, colour, style or another product.

If you would like a different item, please place a new order and arrange the return of your original item under this policy. Your new order and the refund for your returned item are handled separately.

This does not affect any statutory right to a repair or replacement where goods are faulty or otherwise fail to meet legal requirements.

6. When your refund will be processed

We normally inspect returned items and process eligible refunds on the same day the parcel is delivered back to us.

This describes our normal practice rather than a guaranteed processing time. If further checks are necessary, processing may take longer, subject to the applicable legal refund deadlines.

Refunds are issued to your original payment method unless you expressly agree to another method. The refund reflects the amount actually paid for the returned items, taking account of any discounts and any lawful deduction explained under this policy.

Once we issue a refund, your bank or payment provider may take additional time to show the money in your account.

For statutory cancellations, we refund without undue delay and no later than 14 days after we receive the returned goods or receive evidence that you have sent them back, whichever is earlier. Where we have agreed to collect the goods, the statutory refund deadline is generally 14 days after you notify us of cancellation.

We do not charge cancellation or restocking fees for statutory cancellations. Sale items have the same statutory rights as full-price items.

7. Refunds of original delivery charges

If you cancel your entire order under your statutory cancellation rights, we will also refund the cost of the least expensive standard delivery option we offered for that order.

If you chose an upgraded or express service, the additional amount above the standard delivery cost is not normally refundable for a change-of-mind cancellation.

If you return only part of an order, we will refund the returned items and any delivery charges that must be refunded under applicable law.

Different rules may apply where goods are faulty, damaged, incorrect or not as described. In those cases, we will refund the delivery costs required by law.

8. Hygiene-related return restrictions

A hygiene-related exclusion from change-of-mind returns applies only where an item genuinely qualifies for that legal exception.

This means the item must be supplied sealed, be unsuitable for return for health protection or hygiene reasons, and have been unsealed after delivery. Any applicable restriction will be made clear before purchase.

Jewellery, hijabs and underscarves are not automatically excluded from returns simply because of their product category. Opening ordinary packaging is not, by itself, enough to make an item non-returnable on hygiene grounds.

Any valid hygiene restriction does not affect your rights if an item is faulty, damaged, incorrect or not as described.

9. Faulty, damaged or incorrect items

If there is a problem with your order, please contact us on WhatsApp, or email info@amanis.co.uk, with your order number and a description of the issue.

Photographs can help us assess a visible problem, so please include them where possible.

Your rights concerning faulty or misdescribed goods are separate from the change-of-mind cancellation process. Qualifying goods normally carry a 30-day short-term right to reject them for a refund. Depending on the circumstances and when the problem arises, you may also have rights to a repair, replacement, price reduction or refund beyond that period.

Where a refund is due following a valid rejection of faulty goods, we will issue it without undue delay and within 14 days of agreeing that you are entitled to it.

We will cover reasonable return postage costs where required by law. Missing tags or original packaging do not automatically remove your rights concerning faulty goods.

10. International returns

If you are returning an order from outside the UK, please contact us before posting so that we can provide the correct return address and any relevant return-shipping or customs instructions.

You are responsible for arranging and paying return postage for a change-of-mind return, unless applicable law requires otherwise. Please use a suitable postal service and retain proof of posting.

Any additional mandatory consumer rights that apply in your country remain unaffected.

Need help with a return?

Preferred contact: WhatsApp Amani’s Support — +44 7300 300088
Email: info@amanis.co.uk

Nothing in this policy excludes or limits your statutory consumer rights.