Frequently Asked Questions

Ordering

How do I place an order?

Browse our collections, choose your size or length, add to bag and check out securely. You'll receive an email confirmation once your order is placed.

Can I change or cancel my order?

To cancel an order, contact us promptly, preferably through WhatsApp on +44 7300 300088, or email info@amanis.co.uk. If you would like a different size, colour or product, please place a new order. We do not offer exchanges for these changes. If your order has already been dispatched, follow our Returns & Refunds policy; dispatch does not remove your statutory cancellation rights.

Delivery

How much is delivery?

UK delivery is free on orders of £120 or more. For orders under £120, a standard charge is shown at checkout. See our Delivery Information page.

How long will my order take?

In-stock orders placed before 3:00 pm (UK time) on a working day are typically dispatched the same or next working day. Please allow 1–2 working days for dispatch.

The delivery times below start once your order has been dispatched and your tracking details have been sent. Dispatch time is additional to these delivery estimates.

• Most UK orders arrive within 1–3 working days after dispatch.
• European deliveries typically arrive within 7–10 working days after dispatch.
• Deliveries to the rest of the world typically arrive within 10–14 working days after dispatch.

Working days are Monday to Friday, excluding bank and public holidays.

Delivery times are estimates. Disruption within postal or courier networks can occasionally cause delays beyond these timeframes. If your delivery is taking longer than expected, please contact our team and we will help you check its progress.

For full details, see Delivery Information and International Shipping.

Returns

What is your returns policy?

Please check your order promptly after delivery and contact us as soon as you decide to return an item. For eligible online purchases covered by UK cancellation rights, tell us you wish to cancel within 14 calendar days after receiving your goods, counted from the day after delivery. Send the items back without undue delay and no later than 14 calendar days after telling us you are cancelling. Keep proof of posting. See our Returns & Refunds policy for full details.

How do I arrange a return?

Please contact us before posting so we can provide the correct return address and instructions. WhatsApp is our preferred contact method: +44 7300 300088. You can also email info@amanis.co.uk. Include your order number and the items you wish to return. You do not need to give a reason or obtain our approval to exercise a statutory cancellation right.

Can I exchange an item for another size or colour?

We do not offer exchanges for a different size, colour, style or product. Please place a new order and return the original item under our policy. The new order and refund are handled separately. This does not affect statutory repair or replacement rights for faulty goods.

When will my refund be processed?

We normally inspect returned items and process eligible refunds on the same day the parcel is delivered back to us. This is our normal practice, not a guaranteed processing time. Refunds go to the original payment method unless another method is expressly agreed. Your bank or payment provider may take additional time to show the money. The statutory refund deadlines in our full policy apply.

Who pays return postage?

You arrange and pay the direct return postage cost for a change-of-mind return. Where you are legally entitled to return faulty, damaged, incorrect or misdescribed goods, we cover reasonable return postage costs. If you cancel an entire order under your statutory cancellation rights, we also refund the least expensive standard delivery option we offered for that order; an express upgrade is not normally refundable.

Can jewellery, hijabs and underscarves be returned?

These products are not automatically excluded simply because of their category. A hygiene-related exclusion applies only where an item genuinely qualifies, is supplied sealed, is unsuitable for return for health or hygiene reasons, and has been unsealed after delivery. Any applicable restriction is made clear before purchase. This does not affect your rights concerning faulty, damaged, incorrect or misdescribed goods.

Sizing

How do I choose my size?

Use the sizing system shown on the individual product. For abayas explicitly sold by numbered length, the number is the nominal shoulder-to-feet or bottom-hem length in inches, not your full height or UK dress size. Lettered sizes and Free Size use their own product guidance. Check the measurements and fit before choosing rather than automatically sizing up. See our Size Guide.

How are lettered two-piece jersey jilbabs sized?

For the matching two-piece jersey jilbabs whose product guide uses these bands, S / M is recommended for 52–54 inches from shoulder to feet, L / XL for 56–58 inches, and XXL for 60–62 inches. Measure from the highest shoulder point beside your neck to your feet or preferred hem, not from your head. These are wearer length recommendations, not separate top/skirt measurements or UK dress sizes. Choose only an offered option; other jilbabs follow their own guides.

How are kids' two-piece jilbabs sized?

Kids' two-piece jilbabs are measured from the waist to the feet, so the size number is the skirt or trouser length in inches — not the child's full height. See the Kids Jilbab section of our Size Guide.

Products & Fabric

What is the difference between an open and closed abaya?

An open abaya has an open front and is worn layered over an outfit or inner dress, often with a belt. A closed abaya is a single, full-coverage piece you slip on. Both offer elegant, modest coverage.

What is the difference between a jilbab and a prayer dress?

Jilbabs can be one-piece garments or two-piece sets, including an overhead top with a skirt or trousers. A prayer dress (isdal) is designed for prayer and may also be one piece or a set. Names and included head coverings vary, so check the individual product description and size guide.

How do I care for my garments?

Follow the care label and the instructions for the specific garment. Fabrics, embellishments and trims may require different care, so do not assume one washing method or ironing temperature is suitable for every item. Contact us before cleaning if the instructions are missing or unclear.

International

Do you ship internationally?

Yes — we ship to many countries worldwide. Duties and taxes may apply depending on your country. See International Shipping.

Contact

How do I get help?

For returns, our preferred contact method is WhatsApp on +44 7300 300088. You can also email info@amanis.co.uk or use our Contact page. Please include your order number when asking about an existing order.