Delivery & Returns Policy
Delivery Information
At Amani’s, we use reliable delivery services to ensure your order reaches you efficiently. Most items are shipped via Royal Mail First Class Recorded or by courier.
Delivery Times:
UK: Please allow up to 7 working days for delivery. Most orders arrive within 1-3 working days.
Europe: Delivery typically takes 7-10 working days, but please allow up to 13 working days.
Rest of the World: Orders usually arrive within 10-14 working days, but please allow up to 20 working days.
If you need faster delivery, please contact us via WhatsApp at +44 07300300088, and we will provide options for expedited shipping and any additional costs.
Order Dispatch
Orders placed by 3 PM (UK time) and in stock will be dispatched the same or next working day. You will receive an email confirmation once your order is processed.
If an item is out of stock, we will notify you of the estimated restock date, and you can choose to proceed with or cancel your order.
Secure Delivery
All deliveries require a signature upon receipt, so please ensure someone is available to sign for your package.
If your parcel arrives damaged, note this next to your signature and provide details of the issue.
Please include a valid contact number when placing your order so we can reach you quickly if necessary.
Tracking Your Order
If your order has not arrived within the expected timeframe, please contact us via:
📧 Email: info@amanis.co.uk
📱 WhatsApp: +44 07300300088
We will track your package and resolve any issues as quickly as possible.
Order Confirmation
After placing your order, you will receive an email confirmation. Once dispatched, we will send another email with your tracking details.
If there are any delays due to stock availability or unexpected circumstances, we will notify you within 24 hours and provide an estimated delivery date. If the timeframe is not suitable, you may cancel your order for a full refund, processed within 24 hours of cancellation.
Cancellations & Returns
You can cancel your order within 7 working days of delivery. To do so, please email or message us with your order details and reason for cancellation.
Return Guidelines:
Items must be returned at your own expense.
Ensure the products are properly packaged to avoid damage in transit.
Once we receive the returned items in original condition, we will issue a full refund, excluding delivery charges.
For any queries, feel free to contact us via WhatsApp at +44 07300300088 or email us at info@amanis.co.uk.
