I’m missing an item from my order, what do I do?

Last updated 18/12/201801:38 pm

1. Check if the items were sent separately

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you’re not missing anything.

2. Contact us

If an item is missing, please contact our Customer Care team by chosing one of the below options with the order number and the missing item’s name and number. We will resolve the issue for you as quickly as we can.