I’m having trouble signing into my account

Last updated 19/12/201806:00 am

You must sign into your account before you can shop with us or if you want to see or track your orders. If you receive a message that says your email address/password isn’t recognised, follow the steps below:

1. Check your email address

Make sure you are using the same email address and password you registered with.

2. Change your password

If you can’t remember your password click on the ‘forgotten password’ link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account.

If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.

3. Contact us

If after this you still can’t sign in, contact our Customer Care Team giving as much detail as you can about the issue including screen shots of any error message you get and what you’ve done so far to try to resolve it.