I’m an International customer. How do I return something to you?

Last updated 19/12/201805:07 am

We’ve extended our Returns Policy for Christmas 2018. Any orders placed from 01 November 2018 – 24 December 2018 can be returned up until 31 January 2019.

We want to give you a hassle-free way to return anything, so you can return any item to us within 28 days of receiving your original order, including sale items.

As an International customer, you can return your parcel using any postal service. Please note – you’ll need to cover the postage and any relevant duty costs yourself. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties.

When you return your order, just pop your returns note in the parcel with the following details marked on it:

  • Your order number
  • Which items you’re returning for a refund

The parcel remains your responsibility until it arrives with us – remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.

It can usually take up to 21 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse in the UK, depending on your location and which postal service you use. Please see the below timeframes as a guide:

  • Ireland – 14 working days
  • Canada – 14 working days
  • Rest of Europe – 14 working days
  • Rest of World – 21 working days

We’ll send you an email as soon as we’ve received your return back at our warehouse in its original condition. Once received, we’ll refund your original payment method – this is usually done within 24 hours.

It can then take up to 10 working days for the funds to appear back in your account depending on your bank or card issuer. If you’ve returned more than one order in the same parcel, please allow up to 24 hours for all returned items to be refunded.

If you’re returning order from any of the below countries, please click on the country name for some more information:

Can I exchange an item?
We can’t offer an exchange on returned items but you can send something back for a full refund and then place a new order for the size, colour or item you’d prefer.

Returning a faulty or incorrect item?
If you’re looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you.

Need a new returns note?
You can print one off using the attachments section. We have returns notes for several countries – if yours isn’t listed, you’ll need to select the ‘Rest of World’ returns note. Your returns note will have the returns address on it.

Just one more thing…
All returned items should be sent in their original condition and packaging including tags. In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 28 day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.