I’m an International customer, have you received my returned items?

Last updated 19/12/201805:15 am

Once your return has been received by our warehouse, we’ll email you to let you know your refund has been issued. It can then take 5-10 working days for the funds to appear in your account.

If you’ve returned more than one order in the same parcel, please allow up to 24 hours for all returned items to be processed.

The time it takes for your parcel to reach us varies depending on where you are returning it from.

 Ireland 14 working days 
 New Zealand 14 working days 
 Rest of World 21 working days 

Please note that working days do not include weekends and bank holidays.

If you’re yet to receive your return confirmation email, please follow the below steps:

1. Allow for your returns timeframe to pass

Please allow the timeframe shown above to receive your return confirmation email

2. Contact us

In the unlikely event that you haven’t received an email after the timeframe shown above, please contact our Customer Care Team using one of the contact options below, and we’ll get back to you as soon as possible.

Make sure you let us know your original order number, which items you have returned, when this was returned to us and any delivery reference numbers (i.e. from a collection service or courier) when you contact us.