Can I return an item for an exchange instead of a refund?

Last updated 19/12/201805:19 am

If you’re an International customer please click here for information about returns. If you’re looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you.

We’re not able to offer an exchange on returned items and all returned items will be refunded once they’ve been received by our warehouse. If you need a different size or colour of an item, then you’ll need to place a new order.

To return your order, please follow the below steps:

Step 1

Pop your returns note in the parcel with the following details marked on it:

  • Your order number
  • Which items you’re returning for a refund

If you need a new returns note, you can print one off using the attachments on the right.

Step 2

Return your parcel to us. To view the available returns options for your country, please click here. We ask that you obtain a proof of postage receipt so that if your parcel goes missing on the way back to us, you’ll have proof you sent it.

Step 3

Allow up to 21 working days (excluding weekends and public holidays) for your parcel to reach our warehouse. Once we receive it in its original condition, we’ll issue your refund and drop you an email to let you know once this has been done. Once you’ve been refunded, it can take up to 10 working days for the funds to show back into your account.